Contact MouseTester Support
Get expert assistance with mouse testing, technical support, and answers to your mouse performance questions. Our dedicated support team is here to help you achieve optimal mouse testing results.
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Have questions about mouse testing, need technical support, or want to provide feedback? Use the form below to get in touch with our MouseTester support team.
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Global Support
Available Worldwide
English language support
Frequently Asked Questions
Find quick answers to common questions about mouse testing, MouseTester functionality, and troubleshooting mouse performance issues.
How accurate is MouseTester's polling rate measurement?
MouseTester uses advanced timing algorithms to measure polling rates with microsecond precision. Our mouse tester supports polling rates from 125Hz to 8000Hz and provides detailed stability analysis over time. The accuracy depends on your system's performance, but typically provides results within 1-2% of actual values.
Why is my mouse showing inconsistent polling rate results?
Inconsistent polling rate results can be caused by several factors: high system load, background applications, USB port issues, or mouse driver problems. Try closing unnecessary programs, using a different USB port, updating mouse drivers, or testing on a different computer to isolate the issue.
Can MouseTester detect double-clicking issues?
Yes, our click latency test includes double-click detection capabilities. The mouse test analyzes click patterns and timing to identify problematic switches that may register multiple clicks from a single physical press. This is particularly useful for diagnosing aging mouse switches.
How do I interpret DPI accuracy test results?
The DPI accuracy test measures your mouse's actual sensitivity against its advertised specifications. Results show the measured DPI value and percentage deviation from expected values. Small variations (±5%) are normal, but larger deviations may indicate calibration issues or inaccurate manufacturer specifications.
Does MouseTester work with all mouse brands?
MouseTester is designed to work with all mouse brands and models, including gaming mice, office mice, and wireless mice. Our mouse testing platform uses standard web APIs that work across different manufacturers and operating systems. However, some advanced features may vary depending on your mouse's capabilities.
What should I do if MouseTester isn't detecting my mouse properly?
If MouseTester isn't detecting your mouse properly, try these steps: ensure your browser has the latest updates, check that JavaScript is enabled, try a different browser, disconnect and reconnect your mouse, or restart your computer. If issues persist, contact our support team with details about your mouse model and operating system.
Support Categories
Technical Support
Get help with mouse testing issues, browser compatibility problems, and technical troubleshooting for MouseTester platform.
Test Result Interpretation
Understanding your mouse test results, interpreting performance metrics, and getting recommendations for optimization.
Gaming Mouse Support
Specialized support for gaming mice, high-frequency polling rates, and competitive gaming mouse testing requirements.
Bug Reports
Report issues with MouseTester functionality, unexpected behavior, or problems with specific mouse models.
Feature Requests
Suggest new features, improvements to existing mouse tests, or additional functionality for MouseTester platform.
Educational Resources
Learn about mouse performance metrics, understanding polling rates, DPI settings, and optimizing mouse configuration.
Our Support Commitment
Fast Response
We aim to respond to all support inquiries within 24 hours. Urgent technical issues receive priority attention.
Expert Knowledge
Our support team consists of mouse testing specialists with deep knowledge of mouse performance and diagnostic techniques.
Global Availability
MouseTester support is available worldwide with English language assistance for all mouse testing inquiries.
Continuous Improvement
We continuously improve MouseTester based on user feedback and emerging mouse technology developments.